Shipping Returns FAQ's & Covid 19

Shipping Costs 

UK mainland delivery is FREE

 

Flat Rates Worldwide

Benelux & Germany £4.95 

Other Europe £6.95

USA & Canada £12.95

Rest of the World delivery is £24.95

 

How long will delivery take? 

All orders are sent fully tracked and in the UK and should arrive within 2-5 business days. Destinations outside of this delivery may take longer and local import taxes and duty may be payable. 

How do I return my item? 

Returns are easy!

1. Simply email us with your order number and the items you wish to return (or contact us using the 'Contact Us' form)

2. Return your items using a signed for (trackable) delivery method. You can return to: 

UK- 6 Regency Court, Jesmond, Newcastle NE2 1JN, UK

3. Once the items have been returned in their original condition (unworn and with tags attached) we will process your refund.

Using your discount code 

If you are checking out on mobile, you might not see a place to input your discount code. Once you have inputted all of your address and payment information, simply drop down the 'Show Order Summary' tab at the top of the screen and the discount box will drop down. If you have any problems or your code won't work, then simply contact us and we will help! 

What do you mean by eco-friendly packaging? 

Each Hues&Co item comes in a branded box which is made from recycled pulp and any stickers we use are made from recycled materials. Wherever possible, your package is also sent in a compostable mailing bag. 

*Please note, due to Covid 19 we are unable to guarantee branded boxes. However, this is a temporary measure. 

What are you doing about Covid-19?

All of our current stock was manufactured and shipped before the covid-19 outbreak and is being kept securely and handled with care by our team. All items are packaged in sanitised areas- and as always, sent with love & care from Hues&Co. 

How do I contact you? 

Email/Contact Form

You can contact us 24/7 through the contact form on the website- this goes straight to a human.

Social Media

You can contact us through facebook or instagram instant messaging @huesandcompany and we will get back to you as soon as we can.

Operating Hours 

Our office hours operate on London GMT 9am-7pm Monday and 10am-4pm Sunday, so outside of these hours it may take a few hours to respond. But we always will!

Our promise to you

We offer the highest levels of customer service so you can shop with confidence. Hues&Co are absolutely dedicated to 100% customer satisfaction every single time!    

 With love, Hues&Co xx