Shipping Returns & FAQ's
Orders over €119 qualify for free shipping within the UK, Europe, USA & Canada
UK & NL Free shipping
Belgium, Luxembourg & Germany €4.95
Other Europe €9.95
USA & Canada €12.95
Rest of the World delivery is €24.95
How long will delivery take?
All orders are sent fully tracked and in the UK & Benelux should arrive within 3-5 business days. For destinations outside of this delivery will take longer and local import taxes and duty may be payable.
How do I return my item?
Returns are easy!
1. Simply email us with your order number and the items you wish to return (or contact us using the 'Contact Us' form or tab)
2. Return your items using a signed for (trackable) delivery method.
3. Once the items have been returned in their original condition (unworn and with tags attached) we will process your refund.
Using your discount code
If you are checking out on mobile, you might not see a place to input your discount code. Once you have inputted all of your address and payment information, simply drop down the 'Show Order Summary' tab at the top of the screen and the discount box will drop down. If you have any problems or your code won't work, then simply contact us and we will help!
How do I contact you?
You can contact us 24/7 through the contact form on the website or the 'contact us' tab- this goes straight to a human. Or you can contact us through facebook or instagram instant messaging @huesandcompany
We offer the highest levels of customer service so you can shop with confidence. Hues&Co are absolutely dedicated to 100% customer satisfaction every single time!